Contact: privacy@spectrum.com.au
Website: http://www.spectrum.com.au
Spectrum Networks Pty Ltd (“Spectrum Networks”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of all information we hold about our customers, suppliers, and partners.
This Privacy and Data Handling Policy explains how we collect, use, store, disclose, and manage information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant obligations under the Telecommunications Act 1997, Telecommunications (Interception and Access) Act 1979, and Data Retention Act 2015.
This policy applies to:
We only collect information that is necessary for our business activities and service delivery. This may include:
We collect this information directly from customers or their authorised representatives through order forms, phone calls, email, and other normal business interactions.
Spectrum Networks uses collected information for purposes including:
We do not use information for unrelated marketing purposes without consent.
Spectrum Networks does not sell, rent, or trade information to third parties. We may disclose information when necessary to:
All third parties are required to handle information securely and in accordance with this policy.
We take the protection of data seriously and implement strong security measures, including:
These controls are designed to protect against unauthorised access, alteration, loss, or disclosure.
Spectrum Networks retains certain telecommunications data as required under the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015.
This includes limited metadata such as:
Content of communications is not retained under this requirement. All retained data is stored securely within Australia and made available only to authorised law enforcement and regulatory bodies upon lawful request. Data not subject to retention obligations is securely deleted or anonymised once no longer required for business or compliance purposes.
Customers may request access to, or correction of, the information we hold by contacting privacy@spectrum.com.au. We will respond to such requests within a reasonable timeframe and in accordance with the Privacy Act 1988. Verification of identity or authority may be required before information is released or altered.
Spectrum Networks may collect and store financial information, including trade references and payment history, for the purpose of:
This information is handled with strict confidentiality and is not disclosed beyond what is necessary for legitimate credit assessment or recovery processes.
Information is retained for as long as necessary to fulfil its original purpose or as required by law. Retention periods are governed by:
When information is no longer needed, it is securely deleted or destroyed using approved data sanitisation methods.
If you believe your privacy has been compromised, please contact our Privacy Officer at privacy@spectrum.com.au. We will investigate and respond promptly. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
This policy is reviewed periodically to ensure ongoing compliance with Australian privacy and telecommunications laws. The current version is always available at http://www.spectrum.com.au.
Spectrum Networks is committed to protecting the privacy, confidentiality, and security of all customer and business information. We handle all data responsibly, lawfully, and transparently in accordance with Australian legislation and industry best practice.